At Rewind, we’re obsessed with ensuring our customers have the best backup experience possible. For us, that means obsessing over the customer experience, and every interaction customers have with us. Whether it’s through our website, our online chat, our 1-800 number, etc…, we want to make sure that customers have the best experience possible.
Since launching our Shopify backup app 2 years ago, we’ve seen Shopify stores of all sizes install the app to help protect their stores. We’re backing up over 1 billion items from thousands of Shopify stores, from the smallest stores, to the largest Shopify Plus stores getting hundreds of thousands of orders a month. We recently expanded it to backup BigCommerce, and are backing up over 1 million items for dozens of BigCommerce stores in just a few weeks.
Today, we’re thrilled to announce that when you need to rewind your store, Rewind will now get your business back up and running faster than ever. How fast? In our tests it now takes up to 10x less time to backup and rewind your store than it did before.
As of today, the speed of your backups will be determined by how fast Shopify or BigCommerce will let Rewind go. For Shopify Plus customers on our new Rewind Enterprise plan, we’ll be able to go even faster through by supporting Rewind through a private app. For BigCommerce enterprise customers we can backup stores with thousands of product in a matter of minutes.
Backups are much faster too. If there’s been just a few changes in your store it should take just a few seconds to backup. For customers launching a manual backup, this means far less waiting for backups to complete – getting you back to your work faster than ever.
We’re thrilled to bring this improved performance to all our customers today. We can’t wait to show you what we have in store for this summer.