Cyber security is a hot button issue, and it’s no wonder why. It used to be that in the days before advanced technology, your data could be compromised in more physical, tangible ways. For instance, someone stealing your insurance papers from your car or accidentally opening a letter containing some of your tax information.
Now that technology puts big data all in one place, it can be extremely simple for a cybercriminal to crack a code and have access to all of this information. Rewind personally takes great pride in coming up with a way to make sure the data we back up from your Shopify store stays secure — but what other steps can you take to ensure your ecommerce store is protected online?
Don’t underestimate the important of keeping your store secure. A recent Experian study found that one in five small businesses becomes the victim of some kind of cybercrime, and three-fifths of these businesses will go out of business after the attack.
Understanding Hacking Methods
When someone attacks your small business, they do this in one of two usual ways:
- When hackers use an account takeover to swindle you, they hack into personal or business accounts and send out emails asking customers to relinquish personal information through phishing. From here, the hackers get the passwords and usernames of customers, log into their accounts and then make purchases.
- The other common method is through identity theft. The thieves hack databases in order to get usernames, passwords, credit card numbers and other info they can use to make fraudulent purchases.
Both methods of theft are extremely damaging to a small business, as well as the consumer. After wreaking havoc, the thieves usually sell off the credit card numbers.
Security Via PCI Compliance
The Payment Card Industry Security Standard Council (PCI) has set up a list of best practices for businesses to adhere to in order to keep both themselves and their customers safe from fraud. Instead of just being a set of guidelines, these are now standards and practices — in short, you have to comply with them and PCI enforces them rather strictly.
Shopify is PCI compliant, but that still doesn’t mean you don’t have a necessity to try and prevent theft and fraud on your own time.
Now let’s talk about some basic ways you can keep your business more secure online:
- Always Keep Your Eyes Open — Don’t just glance over your transaction list. Make sure you look through it with a fine tooth comb. Know what the red flags are and raise questions when you think you’ve found one.
- Speak Up — Don’t just shrug your shoulders when you think you see a red flag transaction. It’s better to submit an inquiry and catch a theif than to assume everything is okay and become a victim.
- Email Rules — Look at email addressed and other information carefully. Is a customer using an anonymous email address? Does their billing address or name not match their shipping address?
- AVS — Consider using the address verification system. This compares the numeric parts of the billing address stored within the credit card to the actual address on file with the credit card company.
- Passwords — Require stronger passwords. Strong passwords contain more than just a simple letters-only phrase.
When you stay safe, your customers stay safe. This boosts your credibility, your image and also keeps money in both yours and your customer’s pockets.